Front Desk Associate- Employee Perks Included!

About the position

The Front Desk Associate at Burn Boot Camp MetroWest is a part-time role focused on providing exceptional customer service and building relationships with members. This position serves as the first point of contact for both current and prospective members, ensuring a welcoming and professional environment. The role includes responsibilities such as managing front desk operations, presenting membership options, and maintaining facility cleanliness while also allowing for personal fitness opportunities.

Responsibilities

• Maintain a high level of professionalism with clients and build a strong sense of community at the Burn location.
• Work the front desk for camps and execute an elite client experience, while performing tasks related to upkeep, maintenance, and cleaning of the facility.
• Present membership options and sell memberships to potential members visiting Burn Boot Camp.
• Execute client follow-up leveraging the CRM system.
• Learn the names of members and welcome them to the gym.
• Prepare and communicate daily goals for the team, including prepping trainers for first-time visitors.
• Identify and assess customer needs to achieve satisfaction.
• Manage Mindbody (point of sale system) responsibilities including data integrity related to contracts and member account info, new retail SKU entry, updated billing information, and inventory management.
• Remerchandise the retail center based on direction set forward.
• Handle complaints and provide appropriate solutions and alternatives within Burn standards for any client issues.
• Capture content for social media.
• Upsell secondary revenue items such as Burn Nutrition and retail products.
• Collaborate with team and franchise partners to execute new initiatives at the gym.

Requirements

• Customer service experience
• Administrative experience
• High school diploma or GED
• Strong organizational skills
• Typing skills
• Phone etiquette
• Excellent communication skills
• Ability to work autonomously and self-motivate
• Ability to learn and navigate software systems
• Strong understanding of social media
• Ability to multi-task and prioritize tasks effectively

Nice-to-haves

• Experience in social media management
• Previous front desk or customer service experience

Benefits

• Employee discount
• Flexible schedule