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Front Desk Associate/Night Auditor
$20,800 - $24,960/Yr
Hilton - Sulphur, LA
posted 2 months ago
Full-time - Entry Level
Sulphur, LA
Accommodation
About the position
The Front Desk Associate/Night Auditor at Hampton Inn by Hilton Sulphur is responsible for providing excellent customer service and managing front desk operations during overnight shifts. This role involves handling guest check-ins and check-outs, managing reservations, and performing night audit procedures. The ideal candidate will be motivated, willing to learn, and possess a positive attitude.
Responsibilities
- Provide front desk services to guests, including transportation and restaurant recommendations.
- Acquire and maintain knowledge of hotel policies and procedures, room rates, types, locations, and availability.
- Create reservations for incoming guests.
- Administer prompt check-in and check-out procedures.
- Deliver guest mail, messages, and set wake-up calls.
- Coordinate and communicate with other local hotels.
- Operate the Hilton PEP computer system, including Microsoft Office and Excel software.
- Manage a multi-line phone system.
- Maintain guest room inventory.
- Resolve and prioritize customer complaints and/or disputes.
- Perform all night audit procedures and other assigned activities as a Night Manager.
Requirements
- High school diploma or GED.
- 1+ years customer service experience.
- Excellent written and verbal communication skills.
- Proficient time management and organizational skills.
- Exceptional interpersonal skills.
- Experience with conflict resolution.
Nice-to-haves
- Hotel experience (1 year preferred).
Benefits
- Employee discount with Hilton Hotels.
- Employee incentive bonuses, when available.
