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Front Desk Associate (part-time) 1st / 2nd shift
$24,960 - $27,040/Yr
Mills Park Hotel - Yellow Springs, OH
posted 2 months ago
Part-time - Entry Level
Yellow Springs, OH
Accommodation
About the position
The Front Desk Associate position at Mills Park Hotel is a part-time role focused on providing excellent customer service to guests. The associate will manage check-ins and check-outs, handle reservations, and ensure a welcoming atmosphere in the hotel lobby. This role requires flexibility in scheduling, particularly for evening and occasional overnight shifts during peak seasons.
Responsibilities
- Check guests in and out.
- Receive and manage reservations made online, telephonically, and by fax.
- Verify guests' payment methods during check-in.
- Post room charges to account folios.
- Assign rooms to guests and inform them of any specials offered by the hotel.
- Provide guests with information about the hotel and the surrounding Yellow Springs area.
- Keep abreast of attractions and special events that may be of interest to guests.
- Perform light cleaning of the front desk and lobby area during downtime.
- Anticipate and address guests' needs, resolving their problems and complaints.
Requirements
- Previous hotel experience preferred (1 year).
- Experience in phone etiquette.
Nice-to-haves
- Flexibility to work weekends and overnight shifts during peak season.
Benefits
- Flexible schedule
