Front Desk Associate

True North Hotel Group - Hays, KS

Part-time - Entry Level

Hays, KS

Accommodation

About the position

The Front Desk Associate at True North Hotel Group plays a crucial role in providing excellent customer service to guests at the TownePlace Suites in Leavenworth, KS. This position involves greeting guests, managing check-ins and check-outs, and ensuring a pleasant stay by addressing guest inquiries and resolving any issues that may arise. The role also includes various clerical duties to support hotel operations.

Responsibilities

• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone.
• Fulfills guests' needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Resolves guest problems/complaints.
• Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

Requirements

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance.
• Experience in hospitality is a plus.

Benefits

• Awesome benefits
• Great family culture