True North Hotel Group - Hays, KS

posted 4 days ago

Part-time - Entry Level
Hays, KS
Accommodation

About the position

The Front Desk Associate at True North Hotel Group plays a crucial role in providing excellent customer service to guests at the TownePlace Suites in Leavenworth, KS. This position involves greeting guests, managing check-ins and check-outs, and ensuring a pleasant stay by addressing guest inquiries and resolving any issues that may arise. The role also includes various clerical duties to support hotel operations.

Responsibilities

  • Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
  • Responds to guest questions either in person or over the phone.
  • Fulfills guests' needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
  • Resolves guest problems/complaints.
  • Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

Requirements

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
  • Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance.
  • Experience in hospitality is a plus.

Benefits

  • Awesome benefits
  • Great family culture
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