Front Desk Associate

About the position

The Front Desk Associate at the Historic Anchorage Hotel is responsible for providing excellent customer service to guests upon their arrival and departure. This role serves as the first point of contact for guests, ensuring a welcoming and efficient check-in and check-out process while handling inquiries and processing payments for hotel services.

Responsibilities

• Greet guests in a courteous and efficient manner.
• Check guests in and out of their rooms.
• Distribute room keys to guests.
• Answer questions and provide information about hotel services.
• Process payments for hotel services.

Requirements

• 1 year of hotel experience (preferred).
• Strong customer service skills.
• Organizational skills.
• Typing proficiency.
• Phone etiquette.

Nice-to-haves

• Experience in hospitality or guest services.

Benefits

• Health insurance
• Dental insurance