Front Desk Associate

$29,120 - $33,280/Yr

TownePlace Suites Weston - Weston, FL

Part-time,Full-time - Entry Level

Weston, FL

About the position

The Front Desk Associate is responsible for providing exceptional customer service to guests at the hotel. This role involves managing guest check-ins and check-outs, processing payments, and addressing guest inquiries and requests. The associate will also coordinate with housekeeping and maintain the cleanliness of the front desk area, ensuring a welcoming environment for all guests.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Stock market, make sure all items are fresh, remove any expired items from shelf.
• Clean dining room immediately following breakfast. Wipe down tables and vacuum.
• Sweep and mop the floors during each shift. Keep the front desk area clean.
• Complete the black board for social hour nightly.
• Help to make sure the dining room is clean during busy times and assist guests during social hour.
• Wipe front doors and keep the entrance of the hotel clean.
• Log Lost and found items and make sure they are secure.
• Receive packages for guests and ensure they are charged for all packages.
• Answer guest requests and issues on guest request portal in a timely manner.
• Complete all digital learning training as assigned.

Requirements

• High school diploma or GED preferred.
• 1 year of hotel experience preferred.
• Experience in phone etiquette.

Nice-to-haves

• Experience in customer service roles.
• Ability to handle multiple tasks in a fast-paced environment.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance