Front Desk Associate

$25,854 - $39,582/Yr

Fiesta Lanes Bowling Center - New Braunfels, TX

Part-time - Entry Level

Onsite - New Braunfels, TX

About the position

The Front Desk Associate at Fiesta Lanes Bowling is a customer service role that sets the tone for guests entering the bowling alley. This position is essential for creating a welcoming atmosphere and ensuring a positive experience for all visitors. Associates will manage various tasks related to guest services, including lane assignments, sales transactions, and basic bowling instructions.

Responsibilities

• Be friendly and inviting to guests in person and over the phone.
• Manage the waitlist and track availability.
• Assign lanes, shoes, and other equipment to guests.
• Prepare for leagues and events.
• Ring sales at the counter and follow cash control procedures.
• Notify mechanics of any pinspotter/pinsetter malfunctions and log the issues.
• Assist guests with basic bowling instructions.
• Operate the POS System, Central Panel, Computers, and PA System.
• Perform other related duties as necessary or assigned.

Requirements

• High School Diploma or equivalent.
• Restaurant/hospitality experience is a plus.
• Proven success in school or previous job experiences.
• Excellent telephone etiquette.
• Ability to multitask in a fast-paced and ever-changing environment.

Nice-to-haves

• Experience in customer service roles.
• Knowledge of bowling operations.

Benefits

• Employee Discount
• Flexible Schedule
• Room for Management Advancement