Front Desk Associate

One Life Fitness - Winchester, VA

Part-time - Entry Level

Winchester, VA

Amusement, Gambling, and Recreation Industries

About the position

As a Front Desk Associate, you will play a crucial role in providing exceptional service to members, guests, visitors, and staff at the front desk. Your primary responsibility will be to create a welcoming environment and ensure that every interaction is positive and memorable. You will work under the management of the Front Desk Supervisor and collaborate with the Front Desk Team to exceed expectations. This position requires a friendly demeanor and the ability to build rapport with all individuals who enter the facility. You will be the first point of contact for members and guests, and your professionalism will set the tone for their experience. In this role, you will deliver the ultimate fitness experience by greeting and checking in members, guests, and visitors, ensuring they feel valued and appreciated. You will actively recruit and retain members by providing the highest level of customer service. Your responsibilities will include answering questions, solving problems, and appropriately referring comments and concerns. You will also handle phone inquiries, perform cash and credit transactions, and maintain a clean and organized front desk and lobby area. Additionally, you will utilize online software for member check-ins and updates, and you will be expected to attend all scheduled meetings and training sessions. The Front Desk Associate position requires flexibility, as you will need to work morning, evening, and weekend shifts as necessary. You will be expected to understand and uphold club policies, procedures, and standards of conduct, ensuring a safe and welcoming environment for all members and guests.

Responsibilities

• Deliver the ultimate fitness experience to every member, every time
• Provide the highest level of customer service to all members, guests and visitors upon arrival
• Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
• Actively recruit and retain members
• Answer phones, field questions, and route calls in keeping with Front Desk standards
• Perform cash, check, and credit card transactions accurately
• Schedule courts and program services for members
• Maintain a clean and organized front desk and lobby area
• Use online computer software for member check-ins, updating member accounts as needed
• Attend all scheduled meetings and trainings
• Understand and follow employee standards of conduct and ethics
• Understand and uphold club building, facilities, service, program, and emergency procedures
• Assume other duties as assigned
• Work morning, evening, and weekend shifts as necessary

Requirements

• High school diploma or GED preferred
• Six months experience in a health club, customer service, or retail role preferred
• Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)
• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Outwardly facing professional appearance to include a smile, uniform, and name tag
• Confidence and desire to create new relationships quickly
• Ability to quickly acquire and apply new knowledge and skills
• Ability to multitask and work well under pressure
• Basic computer skills (MS Office, email, MS Windows)
• Familiarity with basic cash-handling procedures

Benefits

• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement
• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off