One Life Fitness - Winchester, VA
posted 3 months ago
As a Front Desk Associate, you will play a crucial role in providing exceptional service to members, guests, visitors, and staff at the front desk. Your primary responsibility will be to create a welcoming environment and ensure that every interaction is positive and memorable. You will work under the management of the Front Desk Supervisor and collaborate with the Front Desk Team to exceed expectations. This position requires a friendly demeanor and the ability to build rapport with all individuals who enter the facility. You will be the first point of contact for members and guests, and your professionalism will set the tone for their experience. In this role, you will deliver the ultimate fitness experience by greeting and checking in members, guests, and visitors, ensuring they feel valued and appreciated. You will actively recruit and retain members by providing the highest level of customer service. Your responsibilities will include answering questions, solving problems, and appropriately referring comments and concerns. You will also handle phone inquiries, perform cash and credit transactions, and maintain a clean and organized front desk and lobby area. Additionally, you will utilize online software for member check-ins and updates, and you will be expected to attend all scheduled meetings and training sessions. The Front Desk Associate position requires flexibility, as you will need to work morning, evening, and weekend shifts as necessary. You will be expected to understand and uphold club policies, procedures, and standards of conduct, ensuring a safe and welcoming environment for all members and guests.