Front Desk Associate

$29,120 - $29,120/Yr

Tulsa Renaissance Development Corporation - Tulsa, OK

Full-time - Entry Level

Tulsa, OK

About the position

The Front Desk Associate at Tulsa Renaissance plays a vital role in creating memorable experiences for guests by providing exceptional customer service and being the first point of contact. This position involves checking in guests, assisting with inquiries about hotel amenities and local attractions, and ensuring a welcoming atmosphere. The role emphasizes teamwork, respect, and inclusion, contributing to a positive work culture and offering opportunities for career advancement in the hospitality industry.

Responsibilities

• Provide exceptional customer service by engaging with guests and taking a sincere interest in their needs.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Assist guests with sending and receiving faxes, packages, and mail.
• Help to resolve problems through recovery when issues arise.
• Become an expert on the local area to answer inquiries about hotel services, shopping, dining, and travel directions.
• Interact with hotel staff in a professional manner and assist other departments as needed.

Requirements

• High school diploma or equivalent.
• Strong customer service skills with a desire to make an impact on others.
• Excellent verbal and written communication skills with an outgoing and engaging personality.
• Ability to quickly learn and operate a Property Management System.
• Physical ability to stand for the duration of the shift and work flexible hours, including early mornings, evenings, weekends, and holidays.

Benefits

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits