Front Desk Associate

About the position

We are seeking a customer-focused individual to join our team as a Front Desk Associate. This role involves performing front desk duties and taking on various responsibilities around the hotel to ensure a pleasant experience for our guests.

Responsibilities

• Greet and assist guests in a friendly and professional manner.
• Check-in and check-out guests efficiently.
• Handle reservations, inquiries, and cancellations.
• Ensure exceptional customer service at all times.
• Address guest concerns and resolve issues promptly.
• Provide information about hotel amenities, local attractions, and services.
• Answer phone calls, emails, and inquiries.
• Maintain accurate guest records and billing information.
• Assist with clerical tasks and data entry.
• Perform various duties beyond the front desk as needed.
• Assist with housekeeping coordination and room inspections.

Requirements

• Previous experience in customer service or hospitality strongly recommended.
• Ability to learn the hotel software.
• Strong communication skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

• Flexible schedule