Front Desk Associate

Post Falls Quality Inn - Post Falls, ID

Part-time,Full-time - Entry Level

Post Falls, ID

About the position

The Front Desk Associate at Quality Inn in Post Falls is responsible for providing excellent customer service to guests, managing check-ins and check-outs, and handling various inquiries. This role involves balancing accounts and ensuring smooth front desk operations, including night auditing responsibilities. The position requires flexibility in working different shifts and a commitment to guest satisfaction.

Responsibilities

• Check guests into and out of the hotel accurately and courteously.
• Handle guest requests and inquiries efficiently.
• Process payments received, whether cash or credit card.
• Distribute hotel keys to guests while maintaining privacy.
• Run night audit reports properly and ensure accuracy.
• Prepare complimentary breakfast for guests during night shifts.
• Ensure cleaning tasks are completed properly and timely.
• Represent and promote the property positively.

Requirements

• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry.
• Experience with accounting and facilities management software.
• Excellent math skills and attention to detail.
• Strong problem-solving skills and ability to multitask.
• Strong written and verbal communication skills.
• Availability to work overnight shifts.

Nice-to-haves

• BA in accounting, finance, or relevant field preferred but not required.

Benefits

• Choice Hotel discounts available after 180 days on the job with punctual attendance.