Front Desk Associate

One Life Fitness - Winchester, VA

Part-time - Entry Level

Winchester, VA

Amusement, Gambling, and Recreation Industries

About the position

The Front Desk Associate is responsible for delivering exceptional customer service to members, guests, and visitors at the front desk of a fitness facility. This role involves greeting and checking in individuals, managing inquiries, and maintaining a welcoming environment under the supervision of the Front Desk Supervisor. The position requires strong communication skills and the ability to multitask effectively in a fast-paced setting.

Responsibilities

• Deliver the ultimate fitness experience to every member, every time
• Provide the highest level of customer service to all members, guests, and visitors upon arrival
• Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
• Stand for entire shift; sustained periods of time
• Actively recruit and retain members
• Answer questions, solve problems, and refer comments and concerns appropriately
• Answer phones, field questions, and route calls in keeping with Front Desk standards
• Perform cash, check, and credit card transactions accurately
• Schedule courts and program services for members
• Maintain a clean and organized front desk and lobby area
• Use online computer software for member check-ins, updating member accounts as needed
• Attend all scheduled meetings and trainings
• Understand and follow employee standards of conduct and ethics
• Understand and uphold club building, facilities, service, program, and emergency procedures
• Assume other duties as assigned
• Work morning, evening, and weekend shifts as necessary

Requirements

• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Outwardly facing professional appearance to include a smile, uniform, and name tag
• Confidence and desire to create new relationships quickly
• Ability to quickly acquire and apply new knowledge and skills
• Ability to multitask and work well under pressure
• Basic computer skills (MS Office, email, MS Windows)
• Familiarity with basic cash-handling procedures
• High school diploma or GED preferred
• Six months experience in a health club, customer service, or retail role preferred
• Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)

Benefits

• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement
• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off