Front Desk Associate

$31,200 - $31,200/Yr

Atrium Hospitality - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Accommodation

About the position

The Front Desk Associate at Atrium Hospitality is a vital role responsible for creating a welcoming atmosphere for guests at the Wyndham Grand in Oklahoma City. This position involves checking in guests, providing exceptional customer service, and being a knowledgeable resource about the hotel and local area. The ideal candidate will have a passion for hospitality and a strong desire to make meaningful connections with guests.

Responsibilities

• Provide exceptional customer service by engaging with guests and taking a sincere interest in their needs.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Assist guests with sending and receiving faxes, packages, and mail.
• Help to resolve problems through recovery when issues arise.
• Become an expert on the local area to answer inquiries about hotel services, registration, shopping, dining, and travel directions.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

Requirements

• High school diploma or equivalent.
• Strong customer service skills with a desire to make an impact on others.
• Excellent verbal and written communication skills with an outgoing and engaging personality.
• Ability to quickly learn and operate a Property Management System.
• Physical ability to stand for the duration of the shift.

Nice-to-haves

• Experience in a hospitality or customer service role.
• Familiarity with hotel operations and services.

Benefits

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits