Front Desk/Call Analyst/Customer Service

$37,440 - $39,520/Yr

Restoration Xp - Carrollton, TX

Full-time - Entry Level

Carrollton, TX

About the position

We are looking for a professional and friendly Receptionist to join our team, focusing on customer service in a restoration and construction environment. The ideal candidate will manage front desk operations, handle high call volumes, and provide excellent support to both visitors and team members.

Responsibilities

• Greet and welcome visitors in a polite and professional manner
• Answer and direct high call volume phone calls promptly to Project Coordinators
• Input notes into CRM system from intake calls and relay urgent/emergency calls
• Provide customer support with intake call inquiries or emergency issues
• Schedule appointments and manage calendars and spreadsheets
• Transcribe messages accurately
• Communicate Application Process to walk-ins
• Assist with office management duties as needed
• Handle front desk operations efficiently
• Assist with event planning and coordination
• Perform general clerical tasks and office tasks

Requirements

• Bilingual in English and Spanish
• Proven experience as a Front Desk or Customer Service role
• Knowledge of Microsoft 365
• Data entry skills
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills
• Excellent phone etiquette and communication skills
• Familiarity with basic office management procedures
• Experience as a restoration receptionist is a plus

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule