Front Desk Clerk and Night Auditor, Courtyard at Kennedy

$31,200 - $33,280/Yr

Delaware North - Titusville, FL

Part-time - Entry Level

Titusville, FL

Performing Arts, Spectator Sports, and Related Industries

About the position

The Front Desk Clerk and Night Auditor at Courtyard at Kennedy is a part-time role focused on providing exceptional customer service while managing front desk operations and conducting night audits. This position requires a friendly and detail-oriented individual who can handle guest interactions, resolve complaints, and perform cash handling duties during overnight shifts. The role is essential for ensuring a smooth guest experience and maintaining accurate financial records.

Responsibilities

• Run night audit function, reconcile credit card payments, input sales from other systems and manual sales sheets.
• Handle front desk responsibilities, including resolving guest complaints independently, checking guests in and out, and posting charges for in-house accounts.
• Understand guest folio, explain billing, and make necessary corrections.
• Review pending advance deposits and charges.
• Quote room rates and room package information.
• Read group resumes and know daily activities of the group.
• Complete shift closing, drop cash and check payments.
• Secure bank at all times and follow proper cash handling policies.
• Answer and direct incoming calls.
• Maintain accurate paperwork related to front office operations.
• Check and balance daily figures, post room and tax charges on guest accounts.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years old to apply.
• Previous experience in cash handling.
• Previous experience in a customer service environment is beneficial.
• Good communication skills; ability to communicate with guests and team members.
• Basic math skills; ability to accurately handle money and count change.
• Experience using Microsoft Excel.
• Must be able and willing to cross train in night audit.

Benefits

• Health, dental, and vision insurance (available for full-time, year-round team members)
• 401k with company match (available for full-time, year-round team members)
• Paid vacation days and holidays (available for full-time, year-round team members)
• Paid parental bonding leave (available for full-time, year-round team members)
• Tuition or professional certification reimbursement (available for full-time, year-round team members)
• Weekly pay
• Employee discounts on food at on-site restaurants
• Generous Marriott discounts
• Referral bonus - earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at other locations nationwide