Front Desk Clerk and Night Auditor, Courtyard at Kennedy

About the position

The Front Desk Clerk and Night Auditor at Courtyard at Kennedy is a customer service-oriented role responsible for managing front desk operations and conducting night audits. This position requires a friendly and detail-oriented individual who can handle guest interactions, resolve complaints, and perform cash handling duties. The role involves working overnight shifts and requires strong problem-solving skills in a fast-paced environment.

Responsibilities

• Run night audit function and reconcile credit card payments.
• Input sales from other systems and manual sales sheets.
• Resolve guest complaints independently.
• Check-in and check guests out and post charges for in-house accounts.
• Explain billing and make necessary corrections to guest folios.
• Review pending advance deposits and charges.
• Quote room rates and room package information.
• Read group resumes and know daily activities of groups.
• Complete shift closing and drop cash and check payments.
• Secure bank at all times and follow proper cash handling policies.
• Answer and direct incoming calls.
• Maintain accurate paperwork related to front office operations.
• Check and balance daily figures and post room and tax charges on guest accounts.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years old to apply.
• Previous experience in cash handling.
• Previous experience in a customer service environment is beneficial.
• Good communication skills; ability to communicate with guests and team members.
• Basic math skills; ability to accurately handle money and count change.
• Experience using Microsoft Excel.
• Must be able and willing to cross train in night audit.

Nice-to-haves

• Experience in a hospitality environment.
• Ability to work flexible shifts including weekends.

Benefits

• Health, dental, and vision insurance
• 401k with company match
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition or professional certification reimbursement
• Weekly pay
• Employee discounts on food at on-site restaurants
• Generous Marriott discounts
• Referral bonus - earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth.