FRONT DESK CLERK (LIVE ON SITE)

WoodSpring Suites Hermitage - Nashville Airport • Nashville, TN

413d

About The Position

The Front Desk Clerk at Woodspring Suites Hermitage is a vital role responsible for providing exceptional hospitality and guest care. This position serves as the first point of contact for guests, ensuring a welcoming and efficient experience. The ideal candidate will possess a proactive and caring attitude, contributing to a positive atmosphere and addressing guest needs promptly and professionally.

Requirements

• Strong communication skills and a friendly demeanor.
• Ability to handle cash and follow cash handling procedures.
• Knowledge of hotel safety and emergency procedures.
• Proactive and responsive attitude towards guest needs.

Nice To Haves

• Previous experience in hospitality or customer service roles.
• Familiarity with hotel management software.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues, ensuring satisfaction in a timely manner.
• Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs, including travel programs and special offers.
• Communicate effectively with various departments and management regarding guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Benefits

• Competitive wages.
• Medical, dental, and vision plans.
• Life insurance.
• Short-term and long-term disability options.
• 401K options.
• Tuition assistance.
• Discounted room rates at Concord managed hotels.
• Training and development opportunities.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed