Front Desk Clerk

HC Miami SB - Miami, FL

Full-time - Entry Level

Miami, FL

About the position

The Front Desk Clerk at Concord Hospitality plays a crucial role in providing exceptional hospitality experiences to guests. This position is centered around guest interaction, requiring a proactive and caring approach to service. The clerk is responsible for managing guest check-ins and check-outs, addressing concerns, and ensuring a welcoming atmosphere at the hotel.

Responsibilities

• Assisting guests efficiently, courteously, and professionally at all times.
• Maintaining a high level of service and hospitality.
• Promptly and effectively dealing with guest concerns or issues to ensure satisfaction.
• Posting guest charges, collecting payments, and following cash handling procedures.
• Handling guest mail and messages with respect to privacy and professionalism.
• Being knowledgeable of the hotel brand and various programs, including travel programs and special offers.
• Communicating effectively with various departments and management regarding guest comments and concerns.
• Responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Having full knowledge of hotel safety and emergency procedures.

Requirements

• Previous experience in a hotel or hospitality environment is preferred.
• Strong communication and interpersonal skills.
• Ability to handle cash and follow cash handling procedures.
• Proactive and responsive attitude towards guest needs.

Nice-to-haves

• Experience with hotel management software.
• Multilingual abilities.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Tuition reimbursement
• Vision insurance