Front Desk Clerk

$32,240 - $32,240/Yr

Westin - Sarasota, FL

Full-time - Entry Level

Sarasota, FL

Accommodation

About the position

The Front Desk Clerk at Kolter Hospitality is responsible for delivering exceptional service to guests, ensuring a comfortable and welcoming environment. This role involves managing check-ins and check-outs, issuing room keys, and addressing guest inquiries while adhering to company standards and procedures.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features, and room amenities.
• Welcome guests by name whenever possible.
• Follow the hotel's rate structures, discounts, and sell/upsell strategies.
• Perform cashiering tasks like bill/invoice settlement and posting charges.
• Know and carry out specified duties in response to fire alarms, guest medical emergencies, and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Requirements

• Ability to work weekends.
• Knowledge and/or ability to operate a computer and reservation system.
• Customer service or hospitality experience is a plus.

Nice-to-haves

• None specified.

Benefits

• Equal Opportunity Employer
• Drug Free Workplace
• Participation in E-Verify