Front Desk Clerk

$20,800 - $20,800/Yr

Country Inn And Suites - Portland, TX

Part-time - Entry Level

Portland, TX

Accommodation

About the position

The Front Desk Clerk at Country Inns & Suites is a part-time role focused on providing exceptional customer service to guests. The position serves as the first point of contact, ensuring a welcoming atmosphere and managing check-in and check-out processes efficiently. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills, with a passion for hospitality.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage the check-in and check-out processes efficiently while maintaining accurate records.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Provide information about resort amenities, local attractions, and services available to guests.
• Assist with reservations, modifications, and cancellations using phone systems or reservation software.
• Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
• Maintain an organized front desk area while adhering to all safety and sanitation protocols.

Requirements

• Previous experience in customer service or guest relations within the hospitality industry is preferred.
• Strong communication skills; bilingual or multilingual abilities are highly desirable.
• Familiarity with hospitality management practices and front desk operations is a plus.
• Proficient in using phone systems and reservation software; experience with night audit procedures is advantageous.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A positive attitude, strong problem-solving skills, and the ability to work well under pressure.
• High school diploma or equivalent; further education in hospitality management is a plus.

Nice-to-haves

• Experience with night audit procedures is advantageous.
• Further education in hospitality management is a plus.

Benefits

• Employee discount
• Flexible schedule