Front Desk Clerk

Residence Inn - Secaucus Meadowlands • Secaucus, NJ

387d • $39,520 - $39,520

About The Position

The Front Desk Clerk at Residence Inn Secaucus Meadowlands plays a crucial role in delivering exceptional hospitality experiences to guests. This part-time position involves engaging with guests, addressing their needs, and ensuring a welcoming atmosphere at the hotel. The clerk is responsible for managing guest interactions, handling payments, and maintaining high service standards, all while embodying the hotel's core values of quality, integrity, community, profitability, and fun.

Requirements

• Strong communication skills
• Ability to handle guest concerns and issues professionally
• Knowledge of cash handling procedures
• Familiarity with hotel safety and emergency procedures
• Proactive and responsive attitude towards guest service

Nice To Haves

• Experience in hospitality or customer service
• Familiarity with hotel management software

Responsibilities

• Assisting guests efficiently, courteously, and professionally at all times
• Maintaining a high level of service and hospitality
• Promptly and effectively dealing with guest concerns or issues
• Posting guest charges, collecting payments, and following cash handling procedures
• Handling guest mail and messages with respect to privacy and professionalism
• Being knowledgeable of the hotel brand and various programs
• Communicating effectively with various departments and management on guest comments and concerns
• Responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance
• Having full knowledge of hotel safety and emergency procedures

Benefits

• Flexible scheduling
• Opportunities for growth and development
• A supportive work environment
• Employee recognition programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees