Front Desk Clerk

Daly Seven - Greensboro, NC

Full-time - Entry Level

Greensboro, NC

Accommodation

About the position

The Front Desk Clerk at Daly Seven Inc. is responsible for providing excellent customer service to guests, managing check-ins and check-outs, and maintaining accurate records and cash handling. This entry-level position requires a friendly demeanor, attention to detail, and the ability to handle various administrative tasks while ensuring guest satisfaction.

Responsibilities

• Greet guests and check them in and out with friendliness, speed, and accuracy.
• Maintain all paperwork as required by the shift, ensuring completeness and accuracy.
• Handle cash transactions accurately and balance the cash drawer at the end of the shift.
• Operate the switchboard and transfer calls as required.
• Take and accurately record guest messages, noting time, date, and caller's name.
• Maintain confidentiality of all business matters on and off duty.
• Know room rates, locations, and furnishings of all rooms.
• Show prospective guests available rooms when necessary.
• Complete daily reports, statements, and correspondence as dictated by management.
• Set wake-up calls and maintain the wake-up sheet as applicable.
• Promote membership in the franchise's membership club.
• Assist guests in making lodging reservations at other properties when necessary.
• Handle guest complaints and know emergency procedures.
• Report any potential hazards to management and complete incident or accident reports as needed.
• Keep the lobby and office area clean at all times.

Requirements

• Entry-level position with no prior experience required.
• Ability to lift up to 30 pounds and stand for long periods of time.
• Strong customer service skills and a friendly demeanor.
• Attention to detail and accuracy in handling cash and paperwork.
• Basic computer skills and knowledge of office procedures.

Nice-to-haves

• Familiarity with local attractions, restaurants, and events.
• Experience in the hospitality industry is a plus.

Benefits

• Full-time position with competitive pay.
• Opportunities for career advancement within the company.