About the position
The Alton is seeking a Part-time Concierge to join their team! The Concierge is often the initial contact and first impression that many people have of The Alton. This role is crucial as it involves greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to inquiries in support of the Community. Other responsibilities include computer data entry and other assigned general administrative duties, as well as monitoring the residents and guests. The Concierge oversees the community entry area for visitors, guests, and residents, extending a warm welcome and greeting while offering and providing direction. They are responsible for contacting the Community Director to meet with prospective residents and families, ensuring that wait times are minimal. The Concierge greets families and guests, helping to answer any questions they may have. They also answer incoming calls and resident calls with the appropriate community greeting message and identification, taking complete messages with pertinent information (name, number, message, time, date) as appropriate and communicating these messages to the intended recipient. Additionally, the Concierge offers and provides a community overview to callers, determines who to forward the caller to, and notifies the caller who they are being transferred to, announcing the caller to the community associate. Effective communication with all staff is essential in this role.
Responsibilities
- Oversees the community entry area for visitors, guests, and residents, extending a warm welcome and greeting, and offering direction.
- Contacts the Community Director to meet with prospective residents and families, ensuring minimal wait times.
- Greets families and guests and helps answer any questions they may have.
- Answers incoming calls and resident calls with the appropriate community greeting message and identification.
- Takes complete messages with pertinent information (name, number, message, time, date) and communicates messages to the intended recipient.
- Offers and provides a community overview to the caller, determines who to forward the caller to, and notifies the caller who they are being transferred to, announcing the caller to the community associate.
- Helps guide and direct residents.
- Communicates effectively with all staff.
Requirements
- High School Diploma/GED required
- Proven customer service experience and skills
- Knowledge and experience in the Senior Living Industry preferred
- Customer service: 1 year
- Assisted Living: 3 years
Nice-to-haves
- Experience in the Senior Living Industry
Benefits
- Paid time off (PTO)
