FRONT DESK COORDINATOR/ADMINISTRATIVE ASSISTANT

$40,000 - $42,000/Yr

A Step Beyond - Escondido, CA

Full-time - Entry Level

Escondido, CA

Ambulatory Health Care Services

About the position

The Front Desk Coordinator/Administrative Assistant (FDAA) is a full-time role at A Step Beyond (ASB), a nonprofit organization dedicated to supporting youth experiencing poverty through dance education and family services. The FDAA serves as the primary point of contact for students, parents, and staff, ensuring effective communication and a welcoming office environment. This position involves both administrative tasks and direct support to program staff, contributing to the overall mission of empowering youth.

Responsibilities

• Greet and sign-in students, parents, and visitors.
• Handle incoming communication including phone calls, emails, and voicemails.
• Address and resolve student/parent questions or concerns.
• Facilitate communication between staff, ASB parents, and community members.
• Escort students and deliver messages to classrooms.
• Respond to student injuries/illnesses appropriately.
• Track behavior reports and monitor student attendance records in Salesforce CRM.
• Support logistics for ASB program events and manage ticket sales.
• Assist the CEO with administrative tasks such as invoice processing and board meeting preparation.

Requirements

• High school diploma or GED.
• Fluency in Spanish and English (oral and written).
• 1+ years of experience in customer service or administrative duties.
• Ability to pass a criminal background check.
• Strong organizational and communication skills.
• Experience with Google Suite and Microsoft Office.

Nice-to-haves

• Experience working with youth.
• Ability to work collaboratively in a diverse environment.
• Cheerful disposition and easy manner with children.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance