Front Desk Coordinator (Full Time w/ Benefits)

$39,520 - $43,680/Yr

Metro Physical & Aquatic Therapy - Huntington Station, NY

Full-time - Entry Level

Huntington Station, NY

Ambulatory Health Care Services

About the position

The Front Desk Coordinator at Metro Physical & Aquatic Therapy plays a crucial role in providing exceptional customer service and administrative support within a multidisciplinary therapy environment. This full-time position involves welcoming patients, managing appointments, and ensuring smooth operations at the front desk, contributing to a positive patient experience and efficient clinic workflow.

Responsibilities

• Welcome patients and visitors with a warm and inviting attitude, both in person and over the phone.
• Demonstrate a high level of customer service at all times.
• Schedule appointments in person or by telephone to ensure patient satisfaction and efficient use of treatment rooms.
• Generate reports, logs, and lists with high accuracy, including authorization and verifications.
• Tally and reconcile co-pays and manage credit extended to patients.
• Call treating physicians to obtain updated prescriptions for treatment.
• Obtain Plan of Cares from treating physicians and update the system accordingly.
• Set up new and returning patient cases in Theraoffice, including demographic and insurance information.
• Notify clinicians of patient arrivals and manage service delivery compared to schedule.
• File and retrieve patient records to ensure availability of treatment information.
• Maintain business office inventory and equipment, including ordering supplies and scheduling repairs.
• Adhere to HIPAA guidelines and maintain strict confidentiality.
• Perform other duties and assignments as required.

Requirements

• One year of Physical Therapy/Medical office experience.
• Experience with an EMR System is a plus.
• Ability to communicate professionally and courteously with customers, co-workers, and management.
• Current or recent experience in a medical practice ensuring compliance with regulations.
• Strong teamwork skills and ability to work well within a team environment.
• Excellent interpersonal and communication skills.
• Proficiency in the Google Suite platform and ability to learn new programs quickly.
• One year of experience in a customer service-oriented role is strongly desired.
• High school diploma or GED is required.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Pet insurance
• Vision insurance