Front Desk Coordinator

$39,520 - $47,840/Yr

Lakepointe Orthodontics Pllc - Saint Clair Shores, MI

Full-time - Entry Level

Saint Clair Shores, MI

Ambulatory Health Care Services

About the position

The Front Desk Coordinator at LakePointe Orthodontics is responsible for managing the day-to-day operations of the front desk, ensuring efficient patient scheduling, and providing excellent customer service. This role involves overseeing patient management, handling administrative tasks, and maintaining a welcoming environment for patients. The coordinator will also be involved in communication with patients and specialists, as well as managing office supplies and financial transactions.

Responsibilities

• Establish the working day schedule and a protocol for efficient appointing
• Schedule patients and provide school excuses and appointment slips
• Organize protocols for emergency, walk-ins, and missed appointments
• Answer the telephone, screen calls, take messages, and answer inquiries
• Enter complete information for new patients into the computer
• Ensure smooth transition for new patients into the practice and communicate with specialists
• Monitor and control the recall system
• Greet patients and make them feel welcome in the office
• Follow up on patients on the No Show report and Needs Appointment report
• Verify and understand dental insurance
• Keep pre-treatment recall and retention systems up-to-date and send follow-up letters
• Take responsibility for the accuracy of patient statuses
• Respond to emails or text messages from patients
• Ensure all patients in active treatment have an appointment
• Order office supplies and take payments at the desk
• Sort mail and help keep the reception area neat and tidy
• Update patient information in the computer as needed
• Set up and monitor a telephonic confirmation system
• Manage outgoing correspondence and x-rays
• Charge out credit cards for payments
• Participate in staff meetings and perform other tasks as assigned by the doctor

Requirements

• Minimum of 2 years of experience in a dental office or customer service position
• Strong customer service skills with at least 5 years of experience
• Proficient in computer skills and Microsoft Office
• Typing speed of 60 wpm
• Exceptional communication and interpersonal skills
• Ability to build positive relationships with patients and team members
• Strong problem-solving skills and attention to detail

Nice-to-haves

• Insurance knowledge and financial background
• Experience with practice management software

Benefits

• Health insurance
• Dental insurance
• Paid time off
• 401(k) matching
• Employee discount