Front Desk Coordinator

$32,240 - $38,480/Yr

The Joint - Marina del Rey, CA

Part-time - Entry Level

Marina del Rey, CA

Ambulatory Health Care Services

About the position

The Front Desk Coordinator at The Joint Chiropractic plays a crucial role in providing exceptional service to patients and members while contributing to the growth of the clinic. This part-time position is ideal for individuals who are passionate about health and wellness and have a strong desire to succeed in a sales-oriented environment. The coordinator will be responsible for managing patient flow, greeting members and patients, and ensuring that all transactions are processed accurately using point of sale software. The role requires a proactive approach to sales, as the coordinator will participate in marketing initiatives to attract new patients and re-engage inactive members. In addition to sales responsibilities, the Front Desk Coordinator will educate patients about wellness offerings and services, share personal chiropractic experiences, and maintain a clean and organized workspace. The position demands strong communication skills, both in person and over the phone, as well as the ability to prioritize tasks in a fast-paced environment. The coordinator will work closely with team members to create a positive atmosphere and uphold the core values of The Joint Chiropractic, which include trust, integrity, excellence, respect, and accountability. This role is not a management position, but it does require a willingness to learn and grow, as well as the ability to accept constructive criticism positively. The ideal candidate will have at least one year of sales experience, a high school diploma or equivalent, and strong computer skills. Bilingual candidates are preferred, and previous office management or marketing experience is a plus. The position may require standing or sitting for long periods and lifting up to 50 pounds.

Responsibilities

• Providing excellent services to members and patients.
• Gaining memberships to meet sales goals.
• Greeting members and patients upon arrival and checking them in to see the Chiropractor.
• Answering phone calls and managing patient inquiries.
• Re-engaging inactive members to encourage their return.
• Staying updated on membership options, packages, and promotions.
• Recognizing and supporting team goals and maintaining positive relationships with team members.
• Maintaining the cleanliness of the clinic and organization of the workspace.
• Confidently presenting and selling memberships and visit packages.
• Keeping management informed of member concerns and following policies and procedures.
• Willingness to learn and grow in the role.
• Accepting constructive criticism positively and using it as a learning tool.

Requirements

• High school diploma or equivalent (GED).
• At least one year of previous sales experience.
• Strong phone and computer skills.
• Ability to prioritize and perform multiple tasks effectively.
• Strong customer service orientation and effective communication skills with members and patients.
• Ability to stand and/or sit for long periods of time.
• Ability to lift up to 50 pounds.

Nice-to-haves

• Bilingual preferred.
• Office management or marketing experience.

Benefits

• Pay range of $15.50 - $18.50 depending on experience.
• Opportunities for career growth within the company.
• A fun and fast-paced work environment.