Front Desk Coordinator

$31,200 - $37,440/Yr

The Joint - Eastvale, CA

Part-time - Entry Level

Eastvale, CA

Ambulatory Health Care Services

About the position

The Front Desk Coordinator at The Joint Chiropractic plays a crucial role in providing exceptional service to patients and members while supporting the overall operations of the clinic. This part-time position is ideal for individuals who are passionate about health and wellness and have a strong desire to help others. The coordinator will be responsible for greeting patients, managing patient flow, and ensuring that all transactions are processed accurately using point of sale software. The role requires a proactive and self-motivated individual who can thrive in a fast-paced environment and is driven to achieve sales goals. In addition to managing patient interactions, the Front Desk Coordinator will participate in marketing and sales initiatives to attract new patients to the clinic. This includes educating patients about wellness offerings and services, sharing personal chiropractic experiences, and maintaining a positive and organized workspace. The coordinator will also be responsible for re-engaging inactive members and keeping management informed of any member concerns. The ideal candidate will possess strong communication skills, a customer service orientation, and the ability to prioritize and perform multiple tasks effectively. This position offers an opportunity for growth within the company, making it suitable for individuals looking to advance their careers in the wellness industry. The Joint Chiropractic is committed to upholding its core values of trust, integrity, excellence, respect, and accountability, and seeks a candidate who embodies these principles.

Responsibilities

• Providing excellent services to members and patients.
• Gaining memberships to meet sales goals.
• Greeting members and patients upon arrival and checking them in to see the Chiropractor.
• Answering phone calls and managing patient inquiries.
• Re-engaging inactive members to encourage their return.
• Staying updated on membership options, packages, and promotions.
• Recognizing and supporting team goals and maintaining positive relationships with team members.
• Maintaining the cleanliness of the clinic and organization of the workspace.
• Confidently presenting and selling memberships and visit packages.
• Keeping management apprised of member concerns and following manager's policies, procedures, and direction.
• Willingness to learn and grow in the role.
• Accepting constructive criticism positively and using it as a learning tool.

Requirements

• High school diploma or equivalent (GED).
• At least one year of previous sales experience.
• Strong phone and computer skills.
• Ability to prioritize and perform multiple tasks effectively.
• Strong customer service orientation and effective communication skills.

Nice-to-haves

• Office management or marketing experience.

Benefits

• Pay range of $15 - $18 depending on experience.
• Opportunities for career advancement within the company.