Front Desk Coordinator

$31,200 - $37,440/Yr

The Joint - Encinitas, CA

posted 3 days ago

Part-time - Entry Level
Encinitas, CA
Ambulatory Health Care Services

About the position

The Front Desk Coordinator at The Joint Chiropractic in Encinitas, CA, is a part-time position that plays a crucial role in providing exceptional service to patients and members. This role is designed for individuals who are passionate about health and wellness and have a strong desire to contribute to a world-class organization. The ideal candidate will be goal-oriented, self-motivated, and proactive, with a drive to advance within the company. The position involves engaging with patients, managing their experiences, and ensuring that the clinic operates smoothly and efficiently. As a Front Desk Coordinator, you will be responsible for greeting patients upon arrival, checking them in for their appointments, and managing phone calls. You will also participate in marketing and sales initiatives to attract new patients to the clinic. A significant part of your role will involve educating patients about wellness offerings and services, sharing personal chiropractic experiences, and maintaining a positive and organized environment within the clinic. The position requires strong customer service skills, the ability to communicate effectively, and a willingness to learn and grow. You will be expected to manage patient flow, maintain cleanliness and organization in the workspace, and uphold the core values of The Joint Chiropractic, which include trust, integrity, excellence, respect, and accountability. This role is not a management position and does not involve supervising other employees, but it does require a proactive approach to achieving sales goals and fostering a positive team environment.

Responsibilities

  • Providing excellent services to members and patients.
  • Gaining memberships to meet sales goals.
  • Greeting members and patients upon arrival and checking them in to see the Chiropractor.
  • Answering phone calls and re-engaging inactive members.
  • Staying updated on membership options, packages, and promotions.
  • Recognizing and supporting team goals and maintaining positive relationships with team members.
  • Maintaining the cleanliness of the clinic and organization of workspace.
  • Confidently presenting and selling memberships and visit packages.
  • Keeping management apprised of member concerns and following manager's policies, procedures, and direction.
  • Willingness to learn and grow, accepting constructive criticism positively.

Requirements

  • High school diploma or equivalent (GED).
  • At least one year of previous sales experience.
  • Strong phone and computer skills.
  • Ability to prioritize and perform multiple tasks.
  • Strong customer service orientation and effective communication skills.

Nice-to-haves

  • Office management or marketing experience.

Benefits

  • Competitive pay range of $15 - $18 depending on experience.
  • Opportunities for career advancement within the company.
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