Front Desk Coordinator

$37,440 - $45,760/Yr

RenewMed Therapy Center - Burbank, CA

Full-time - Entry Level

Burbank, CA

About the position

The Front Desk Coordinator at RenewMed Therapy Center is responsible for being the first point of contact for patients, managing their check-in process, and coordinating appointments. This role requires strong interpersonal skills and attention to detail to ensure accurate patient documentation and compliance with healthcare standards. The ideal candidate will be compassionate and detail-oriented, with opportunities for growth into clinic management.

Responsibilities

• Greet and check in patients, coordinating their appointments effectively.
• Manage phone, voicemail, fax, and email correspondence in a timely manner.
• Ensure complete and timely patient documentation with attention to detail.
• Work closely with professional staff, physicians, and the Administrator to complete patient files.
• Address insurance issues and rejections with Administrator assistance.
• Ensure new patient forms and authorizations are properly filled out, dated, and signed.
• Motivate patients to attend appointments as prescribed and follow up with no-show patients.
• Complete reports such as referral tracking and active patient sheets.

Requirements

• High School Graduate
• 1 year of front desk experience (preferred)
• Strong interpersonal skills and team player mentality
• Detail-oriented with excellent organizational skills
• Completed course in Medical Assisting (preferred)

Nice-to-haves

• Spanish language skills
• Armenian language skills
• Russian language skills
• Technological savvy and troubleshooting skills

Benefits

• 401(k)
• Paid time off