Front Desk Coordinator

$31,200 - $37,440/Yr

The Joint - Orange, CA

Part-time - Entry Level

Orange, CA

Ambulatory Health Care Services

About the position

The Front Desk Coordinator at The Joint Chiropractic plays a crucial role in providing exceptional service to patients and members while supporting the overall operations of the clinic. This part-time position is ideal for individuals who are passionate about health and wellness and have a strong desire to help others. The coordinator will be responsible for greeting patients, managing patient flow, and ensuring that all transactions are processed accurately using point of sale software. The role requires a proactive and self-motivated individual who can thrive in a fast-paced environment and is driven to achieve sales goals. In addition to managing patient interactions, the Front Desk Coordinator will participate in marketing and sales initiatives to attract new patients to the clinic. This includes educating patients about wellness offerings and services, sharing personal chiropractic experiences, and re-engaging inactive members. The coordinator will also maintain the cleanliness and organization of the clinic, ensuring a welcoming environment for all patients. The ideal candidate will possess strong communication skills, a customer service orientation, and the ability to prioritize multiple tasks effectively. This position offers an opportunity for career advancement within a world-class organization that values integrity, excellence, and accountability. The Front Desk Coordinator will work closely with team members to create a positive atmosphere and support the clinic's goals.

Responsibilities

• Providing excellent services to members and patients.
• Greeting members and patients upon arrival and checking them in to see the Chiropractor.
• Answering phone calls and managing patient inquiries.
• Re-engaging inactive members to encourage their return.
• Staying updated on membership options, packages, and promotions.
• Recognizing and supporting team goals and maintaining positive relationships with team members.
• Maintaining the cleanliness of the clinic and organization of the workspace.
• Confidently presenting and selling memberships and visit packages.
• Keeping management apprised of member concerns and following manager's policies, procedures, and direction.
• Willingness to learn and grow within the role.
• Accepting constructive criticism positively and using it as a learning tool.

Requirements

• High school diploma or equivalent (GED).
• At least one year of previous sales experience.
• Strong phone and computer skills.
• Ability to prioritize and perform multiple tasks effectively.
• Strong customer service orientation and effective communication skills with members and patients.
• Ability to stand and/or sit for long periods of time.
• Ability to lift up to 50 pounds.

Nice-to-haves

• Office management or marketing experience.

Benefits

• Competitive pay range of $15 - $18 depending on experience.
• Opportunities for career advancement within the company.
• A supportive and fun work environment focused on health and wellness.