Front Desk Coordinator

The Joint - Marana, AZ

Part-time - Entry Level

Marana, AZ

Ambulatory Health Care Services

About the position

The Front Desk Coordinator at The Joint Chiropractic in Marana, AZ, is a pivotal role that combines customer service, sales, and administrative responsibilities. This part-time position is designed for individuals who are passionate about health and wellness and are eager to contribute to a world-class organization. The ideal candidate will be proactive, self-motivated, and goal-oriented, with a strong desire to grow within the company. The Front Desk Coordinator will be responsible for providing exceptional service to patients and members, ensuring a welcoming and organized environment in the clinic. This role requires a blend of interpersonal skills, sales acumen, and the ability to manage multiple tasks efficiently in a fast-paced setting. In this position, you will be the first point of contact for patients and members, greeting them upon arrival and checking them in for their appointments. You will also handle phone calls, manage patient accounts, and participate in marketing and sales initiatives to attract new patients. Educating patients about wellness offerings and sharing personal chiropractic experiences will be key components of your role. The Front Desk Coordinator will work closely with the chiropractic team to ensure a smooth flow of patients through the clinic, maintaining cleanliness and organization in the workspace. The role emphasizes the importance of teamwork and communication, as you will be expected to build positive relationships with both patients and team members. Upholding the core values of The Joint Chiropractic—Trust, Integrity, Excellence, Respect, and Accountability—is essential in delivering the high-quality service that the organization is known for. This position offers an opportunity to develop your skills in a supportive environment while contributing to the overall mission of advancing chiropractic care in the wellness industry.

Responsibilities

• Providing excellent services to members and patients.
• Gaining memberships to meet sales goals.
• Greeting members and patients upon arrival and checking them in to see the Chiropractor.
• Answering phone calls and managing inquiries.
• Re-engaging inactive members to encourage their return.
• Staying updated on membership options, packages, and promotions.
• Recognizing and supporting team goals and maintaining positive relationships with team members.
• Maintaining the cleanliness of the clinic and organization of the workspace.
• Confidently presenting and selling memberships and visit packages.
• Keeping management apprised of member concerns and following manager's policies, procedures, and direction.
• Willingness to learn and grow in the role.
• Accepting constructive criticism positively and using it as a learning tool.

Requirements

• High school diploma or equivalent (GED).
• At least one year of previous sales experience.
• Strong phone and computer skills.
• Ability to prioritize and perform multiple tasks effectively.
• Strong customer service orientation and effective communication skills.

Nice-to-haves

• Office management or marketing experience.