Front Desk Coordinator

$50,000 - $60,000/Yr

Aka Nyc - New York, NY

Full-time - Entry Level

Onsite - New York, NY

About the position

The Front Desk Coordinator at AKA NYC is responsible for delivering exceptional customer service and creating a welcoming environment for clients and team members. This full-time position involves managing front desk operations, overseeing meeting room logistics, coordinating catering, and maintaining office supplies and cleanliness. The ideal candidate will possess strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities

• Greet and assist clients, vendors, visitors, guests, and colleagues with warmth and professionalism.
• Answer incoming phone calls and direct inquiries appropriately.
• Ensure the front of house is consistently tidy, professional, warm, and inviting.
• Manage meeting room calendars, coordinate setups, and maintain cleanliness and organization.
• Maintain a working knowledge of all meeting room AV equipment and assist when needed.
• Organize, order, and facilitate all office catering for client meetings and internal office needs.
• Monitor and maintain supplies including pantry items, drinks, food, lightbulbs, and copy paper.
• Maintain a clean and organized kitchen by unloading the dishwasher and addressing day-to-day needs.
• Conduct regular checks for maintenance issues such as burnt-out lights, copier refills, and kitchen cleanliness.
• Handle all incoming and outgoing mail and packages, including managing FedEx and messenger pickups.
• Draft and distribute internal communications as required.
• Perform additional duties as assigned to contribute to the smooth operation of the office.

Requirements

• 1-2 years of experience in a high-level customer service role, such as luxury hospitality, fine dining, high-end retail, or exclusive events.
• Familiarity with theatre and/or the performing arts is a significant plus.
• Excellent interpersonal and customer service skills.
• Experience working with Mac iOS and Windows operating systems.
• Excellent verbal and written communication skills.
• Demonstrates initiative by anticipating needs, maintaining organization, proactively solving problems, and contributing to efforts that enhance the guest experience.
• Thrives in a fast-paced environment and can pivot quickly when priorities shift.
• Has a meticulous eye for detail.

Nice-to-haves

• Experience in luxury hospitality or fine dining.
• Knowledge of the performing arts.

Benefits

• Dental insurance
• Flexible schedule
• Loan assistance
• Paid parental leave
• Paid time off
• Sabbatical