Front Desk Coordinator

Dahl Law Group - West Sacramento, CA

Full-time

Onsite - West Sacramento, CA

About the position

The Front Desk Coordinator at Dahl Law Group plays a crucial role in supporting attorneys and paralegals by managing client interactions and ensuring the office operates efficiently. This full-time, in-office position requires handling a busy phone line, scheduling appointments, and maintaining client records, all while providing excellent customer service in a professional legal environment.

Responsibilities

• Handles frequent incoming phone calls from clients and proactively assists them and routes them to the best team member.
• Schedules and reschedules appointments for Attorneys, Paralegals, and the Intake Team.
• Confirms appointments with clients and potential new clients and gathers signed documents and payments in advance (when needed).
• Greets clients and potential clients with a professional demeanor.
• Opens and closes client files in the firm's case management platform.
• Drafts non-legal correspondence, such as letters to return original documents to clients, non-engagement letters, termination letters, etc.
• Maintains and updates client names, addresses, phone numbers, and emails in the firm's case management platform. Reaches out to clients to obtain missing information.
• Renews Attorneys' professional memberships and licenses as requested.
• Schedules Attorneys' webinars and MCLE.
• Orders supplies for the firm and makes sure the Sacramento office kitchen is well stocked with snacks and drinks.
• Maintains cleanliness of the office, including running and emptying the kitchen dishwasher when needed.
• Other projects, as assigned.

Requirements

• Previous experience handling a busy phone line in a professional service setting is required.
• Strong listening and communication skills.
• Knowledge of the Microsoft Office Suite, including Word and Outlook.
• Positive, professional, and approachable attitude and demeanor.
• Must possess the ability to work in an interactive team environment with a customer service focus, both internally and externally.
• Ability to proactively identify problem areas and communicate them to appropriate individuals.
• Exceptional attendance.

Benefits

• Work-life balance
• Health, vision, and dental insurance
• 401K company matching
• 13 paid holidays
• Sick leave
• Vacation
• Continuing legal education support