This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Capri Cosmetology Learning Centers - New City, NY
posted 2 months ago
About the position
The Front Desk Coordinator at Ziggy Artistry is a vital role responsible for managing guest communications and supporting the day-to-day operations of the salon. This position involves pre-booking appointments, educating clients about retail products, and enhancing the overall guest experience to drive retention and satisfaction. The ideal candidate will have a dynamic personality and experience in a similar role, contributing to the salon's reputation and success.
Responsibilities
- Manage guest communications both in-person and virtually.
- Pre-book guest appointments while they are in the salon.
- Educate and sell retail products to clients.
- Increase utilization of services and retail offerings.
- Support service providers in their daily tasks.
- Train new hires on front desk operations.
- Lead email communication and marketing campaigns.
- Send out thank you cards to clients.
- Set up email and texting automation for guest retention.
- Observe and improve the guest experience to attract and maintain clients.
Requirements
- Experience in a front desk or customer service role, preferably in a salon or spa environment.
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in using scheduling and communication software.
Nice-to-haves
- Experience with email marketing and automation tools.
- Knowledge of retail sales techniques in a salon setting.
- Familiarity with salon management software.
Benefits
- Health insurance coverage.
- 401k retirement plan.
- Paid time off (PTO).
