Front Desk CSR

$27,040 - $31,200/Yr

Houston Humane Society - Houston, TX

Full-time

Houston, TX

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Front Desk Customer Service Representative (CSR) at Houston Humane Society serves as the first point of contact for clients and patients, performing essential office duties related to patient care and treatment. This role involves maintaining veterinary medical records, processing payments, and providing support to the Clinic Operations Manager and veterinary team. The position emphasizes friendly customer service and efficient handling of administrative tasks in a veterinary clinic environment.

Responsibilities

• Provide friendly, quality customer care to patients and clients.
• Schedule appointments in Avimark, obtaining necessary data concerning the patient and owner.
• Prepare needed forms in advance of client's arrival.
• Complete required forms such as new client form, patient form, consent forms, estimates, and payment agreements.
• Check clients in and out, greeting all clients in a professional and friendly manner.
• Discharge patients and review paperwork for completeness of information.
• Enter charges and set up future reminders in the system.
• Present clients with medications and instructions.
• Collect clients' fees, process credit card transactions, and assist in cash drawer management.
• Perform over-the-counter selling of veterinary merchandise and demonstrate salesmanship abilities.

Requirements

• High School Education or GED is required.
• Minimum of one year on-the-job training in a veterinary clinic environment is preferred.
• Fluency in English, with strong reading and writing skills.
• Basic computer entry skills are required.
• Strong organizational skills and knowledge of hospital procedures.

Nice-to-haves

• Experience in a veterinary clinic environment is a plus.
• Knowledge of veterinary medical terminology.

Benefits

• On-the-job training