Front Desk Customer Service Associate

Harper Collision - Knoxville, TN

Full-time - Entry Level

Knoxville, TN

Repair and Maintenance

About the position

The Front Desk Customer Service Associate at Harper Collision is responsible for providing exceptional customer service in a fast-paced environment. This role involves greeting customers, managing phone communications, and scheduling repairs and rentals, ensuring a professional and friendly atmosphere at the collision center.

Responsibilities

• Greet customers in a professional and friendly manner.
• Answer multi-line phone calls and communicate effectively with callers and visitors.
• Schedule customer repairs and rentals efficiently.
• Update software records as needed.
• Perform other duties as assigned.

Requirements

• Excellent listening and communication skills.
• Outgoing and positive personality.
• Punctual nature with the ability to handle schedule flexibility.
• Professional appearance and eagerness to improve.

Benefits

• Paid training
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Opportunities for advancement
• Life insurance
• Paid sick time