About the position
We are looking for enthusiastic individuals who love engaging with people to join our team at Holiday Inn Express & Suites Charleston North. This position is for Front Desk Evening/Overnight fill-in roles, where you will be the first point of contact for our guests. Your primary responsibility will be to greet, welcome, and engage with guests, ensuring they have a pleasant experience from check-in to check-out. You will assist guests with reservations, provide recommendations for local restaurants and attractions, and address any concerns or compliments they may have. Our goal is to exceed guest expectations, and we achieve this by hiring the right people who embody our values of True Hospitality. The hours for this position are flexible, as we create our schedule a month in advance based on your availability. If you enjoy traveling, you will benefit from great hotel discounts and the opportunity to earn IHG 1 Reward Points, which can be redeemed for merchandise, gift cards, or stays at hotels around the world. We are looking for candidates who possess strong communication skills, problem-solving abilities, and a tech-savvy mindset. Ideally, you should have at least two years of experience in a front desk or guest service position, as this will help you provide the best service to our guests. We genuinely care about people and strive to make a positive difference in their lives through our commitment to True Hospitality.
Responsibilities
- Greet, welcome, and engage with guests.
- Make reservations and check guests in or out.
- Assist guests with restaurant recommendations and local attractions.
- Address guest concerns and compliments in a friendly manner.
- Utilize problem-solving skills to turn issues into opportunities for guest satisfaction.
- Maintain a literate and tech-savvy approach to handling guest inquiries and reservations.
Requirements
- 2 years of hotel experience in a front desk or guest service position.
- Strong communication skills to interact effectively with guests.
- Problem-solving skills to address guest issues and enhance their experience.
- Basic literacy and numeracy skills, along with computer proficiency.
Nice-to-haves
- Experience in hospitality or customer service roles.
- Flexibility in scheduling to accommodate varying shifts.
Benefits
- Employee discount
- Flexible schedule
