Front Desk - Full Time

$36,400 - $36,400/Yr

FirstService Residential - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

Real Estate

About the position

The Front Desk position at FirstService Residential involves independently managing the front desk operations of a residential property. The role requires strong communication and customer service skills, as well as the ability to handle emergency situations and maintain security protocols. The front desk person is responsible for greeting residents, monitoring access control systems, and ensuring a safe and welcoming environment for all visitors.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• Follows safety procedures and maintains a safe work environment.
• Performs any range of special projects, tasks, and other related duties as assigned.

Requirements

• Two (2) to three (3) years of business experience preferred.
• Effective written and verbal communication skills.
• Strong customer service and interpersonal skills required.
• Knowledge of customer service principles and practices.
• Ability to multi-task and prioritize duties.
• Exceptional communication skills - verbal and written.
• Attention to detail and accuracy.
• Highly organized and detail-oriented.
• Problem-solving skills.

Nice-to-haves

• Command of information system hardware/software is preferred.
• Knowledge of basic computer applications/skills.
• Knowledge of basic administrative duties and organization skills.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Vision insurance