Front Desk Lead

$45,760 - $52,000/Yr

Norcal Brain Center - San Jose, CA

Full-time - Entry Level

San Jose, CA

Ambulatory Health Care Services

About the position

The Front Desk Lead at Norcal Brain Center is a full-time position responsible for managing the front desk operations in a neuro-rehabilitation clinic. This role serves as the first point of contact for patients, requiring a friendly and professional demeanor. The Front Desk Lead will oversee patient intake, appointment scheduling, and team management, ensuring a smooth operational flow in a fast-paced environment.

Responsibilities

• Heavy schedule management for patient appointments
• Direct patient interaction answering phone calls, emails, and inquiries
• Administrative tasks, such as data entry, scanning, billing, filing, documentation, etc.
• Direct operational flow of a busy office
• Coordinate and communicate with the rest of the team to ensure patient needs are met
• Maintain a clean and organized office
• Patient coordination for treatment services and equipment cleanup
• Lead, manage, and hold accountable a small team

Requirements

• Excellent communication and customer service skills
• Proficiency with computers and software applications
• Ability to multitask and work well under pressure
• Able to adapt and be flexible with changes in day
• Empathetic and able to connect to people
• Ability to keep confidential information and uphold HIPAA regulations
• Highly organized, analytical, and detail-oriented
• Bachelor's degree preferred
• 2 years of front desk experience preferred

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off