Front Desk Manager - Boardwalk Beach Hotel & Convention Center

$48,000 - $92,000/Yr

Unclassified - Panama City Beach, FL

Full-time - Mid Level

Onsite - Panama City Beach, FL

About the position

The Hotel Front Desk Manager at Boardwalk Beach Hotel & Convention Center plays a crucial role in ensuring that the front desk team meets the company's Customer Service Standards and performance benchmarks. Reporting directly to the General Manager of Royal American Beach Getaways, the manager is responsible for overseeing the front desk staff, coordinating with other departments to maintain high levels of guest satisfaction, and managing the front desk's monthly and annual budgets. This position requires excellent attendance, strong communication skills, and the ability to build lasting business relationships while exhibiting professionalism. The Hotel Front Desk Manager will conduct monthly meetings with the front desk team, prepare weekly schedules, and perform annual employee evaluations. The manager is expected to work a minimum of two full front desk shifts each week and will also be responsible for performing all Front Desk Agent duties, which include collecting and filing necessary guest documentation and payments. Additionally, the manager will coordinate with other departments to ensure that all guest needs are met and will pull and distribute weekly condo occupancy reports. In this role, the manager will help create and manage the department's budgets, ensuring that guest supplies inventory is properly stocked. The manager will also update internal systems and guest documents with the latest property information and make special preparations for VIP arrivals. The position may require long hours, especially during peak seasons, and the manager must be able to handle high-pressure situations while maintaining composure and objectivity. Overall, this position is vital for maintaining the operational efficiency of the front desk and ensuring a positive guest experience.

Responsibilities

• Manage the front desk team to ensure adherence to Customer Service Standards and performance benchmarks.
• Conduct monthly front desk meetings.
• Prepare weekly schedules and forward copies to the General Manager and Security Department.
• Conduct annual employee evaluations.
• Work a minimum of two full front desk shifts weekly.
• Perform all Front Desk Agent duties, including collecting and filing guest documentation and payments.
• Coordinate and communicate with other departments to ensure all guest needs are met.
• Pull and distribute weekly condo occupancy reports.
• Help create and manage the department's monthly and annual budgets.
• Manage guest supplies inventory within the budget.
• Update internal systems and guest documents with the latest property information.
• Make special preparations for VIP arrivals.
• Perform any other job duties as requested by the superior.

Requirements

• High School diploma or GED required.
• 3 years of Guest Service Experience in a Hotel/Condo environment preferred.
• At least 2 years of Management Experience required.
• Excellent attendance and communication skills.
• Ability to build lasting business relationships and exhibit professionalism.

Nice-to-haves

• Experience in a high-pressure work environment.
• Ability to handle stressful situations effectively.
• Strong problem-solving skills.