Front Desk Manager - Boardwalk Beach Hotel & Convention Center

$48,000 - $92,000/Yr

Unclassified - Panama City Beach, FL

Full-time - Mid Level

Onsite - Panama City Beach, FL

About the position

The Hotel Front Desk Manager at Boardwalk Beach Hotel & Convention Center plays a crucial role in ensuring that the front desk team meets the company's Customer Service Standards and performance benchmarks. Reporting directly to the General Manager, the Front Desk Manager is responsible for overseeing the front desk staff, coordinating with other departments to maintain high levels of guest satisfaction, and managing the front desk's monthly and annual budgets. This position requires excellent attendance, strong communication skills, and the ability to build lasting business relationships while exhibiting professionalism in all interactions. The Front Desk Manager will conduct monthly meetings with the front desk team, prepare weekly schedules, and ensure that the team is adequately staffed. They will also conduct annual employee evaluations and work a minimum of two full front desk shifts each week. In addition to managerial duties, the Front Desk Manager will perform all Front Desk Agent responsibilities, including collecting and filing necessary guest documentation and payments. Coordination with other departments is essential to ensure that all guest needs are met, and the manager will also be responsible for pulling and distributing weekly condo occupancy reports. Budget management is a key responsibility, as the Front Desk Manager will help create and manage the department's budgets while ensuring that guest supplies are adequately stocked. The manager will also update internal systems and guest documents with the latest property information and make special preparations for VIP arrivals. This position may require performing additional duties as requested by superiors, making flexibility and adaptability important traits for success in this role.

Responsibilities

• Manage the front desk team to ensure adherence to Customer Service Standards and performance benchmarks.
• Conduct monthly front desk meetings.
• Prepare weekly schedules and forward copies to the General Manager and Security Department.
• Conduct annual employee evaluations.
• Work a minimum of two full front desk shifts weekly.
• Perform all Front Desk Agent duties, including collecting and filing guest documentation and payments.
• Coordinate and communicate with other departments to ensure all guest needs are met.
• Pull and distribute weekly condo occupancy reports.
• Help create and manage the department's monthly and annual budgets.
• Manage guest supplies inventory within budget constraints.
• Update internal systems and guest documents with the latest property information.
• Make special preparations for all VIP arrivals.
• Perform any other job duties as requested by superiors.

Requirements

• High School diploma or GED required.
• 3 years of Guest Service Experience in a Hotel/Condo environment preferred.
• At least 2 years of Management Experience required.
• Excellent attendance and communication skills.
• Ability to build lasting business relationships and exhibit professionalism.

Nice-to-haves

• Experience in a high-pressure work environment.
• Ability to handle stressful situations effectively.