Front Desk Manager/Receptionist

$37,690 - $39,562/Yr

Signature Urgent Care - St. Petersburg, FL

Full-time - Mid Level

St. Petersburg, FL

Ambulatory Health Care Services

About the position

We are seeking a detail-oriented Medical Receptionist to join our healthcare facility. The ideal candidate will be responsible for providing exceptional customer service to patients and visitors, while efficiently managing administrative tasks in a fast-paced medical office setting. This is not an entry-level position; candidates must have at least 5 years of experience in a medical office environment, specifically in urgent care, and must be proficient in using eClinicalWorks (ECW) software. The role requires a commitment to maintaining a professional demeanor and ensuring a smooth patient experience from the moment they enter the facility. In this position, you will greet patients and visitors in a professional and friendly manner, ensuring that they feel welcomed and cared for. You will be responsible for answering phone calls, scheduling appointments, and managing patient inquiries effectively. Verifying patient insurance information and collecting co-payments will also be part of your duties. Additionally, you will maintain electronic health records using medical software ECW, ensuring that all patient information is accurate and up-to-date. Coordinating patient flow within the clinic or office is essential to ensure that patients receive timely care. The ideal candidate will possess strong customer service skills with a focus on patient care, as well as the ability to multitask and prioritize tasks effectively. If you are a motivated individual with a passion for healthcare administration and patient service, we encourage you to apply for this rewarding opportunity as a Front Desk Manager/Medical Receptionist.

Responsibilities

• Greet patients and visitors in a professional and friendly manner
• Answer phone calls, schedule appointments, and manage patient inquiries
• Verify patient insurance information and collect co-payments
• Maintain electronic health records using medical software ECW (E-CLINICAL WORKS)
• Coordinate patient flow within the clinic or office

Requirements

• 5 years of customer service experience in a medical office setting
• 3 years of experience using eClinicalWorks (ECW) software
• Proficiency in medical terminology and understanding of medical office procedures
• Strong customer service skills with a focus on patient care
• Ability to multitask and prioritize tasks effectively

Benefits

• Employee discount