Front Desk Manager

$35,360 - $39,520/Yr

Holiday Inn - Braselton, GA

Full-time - Entry Level

Onsite - Braselton, GA

Accommodation

About the position

The Front Desk Manager is responsible for overseeing all operations at the hotel, ensuring optimal efficiency and guest satisfaction. This role supports the General Manager and involves directing front desk staff, managing guest relations, and maintaining compliance with hotel policies and procedures. The position requires strong leadership skills and the ability to handle various operational tasks to enhance the hotel's performance and guest experience.

Responsibilities

• Assist the AGM in day-to-day operations.
• Assign duties to front desk staff and monitor performance.
• Provide training to staff members.
• Act as the hotel's public relations director and promote the property.
• Monitor guest feedback on various platforms and surveys.
• Resolve guest complaints and assist in service recovery processes.
• Assist in the selection of hotel staff and complete new hire paperwork.
• Review employee performance and conduct personnel actions.
• Maintain accurate records including cash flow sheets and guest billing reports.
• Assist AGM during meetings in the absence of the General Manager.
• Ensure compliance with hotel operating controls and service standards.
• Build owner loyalty through proactive communication and managing expectations.
• Assist AGM in key property issues including customer service and refurbishment.
• Perform daily, weekly, and monthly property inspections.
• Build strong working relationships with hotel staff and other departments.
• Cover shifts in all departments as scheduled by the AGM.
• Monitor maintenance progress and provide status reports to GM.
• Conduct audits on par stock and ensure hotel supplies are ordered in advance.
• Provide effective leadership to hotel team members.
• Ensure front desk staff are provided with uniforms and uphold grooming standards.
• Assist AGM in all aspects of business planning.
• Be available 24/7 to respond to guest or employee emergencies.
• Handle corporate clients and assist in new client acquisition with the sales team.
• Respond to audits to ensure continual improvement.

Requirements

• High school diploma or equivalent required.
• 1 year of hotel experience preferred.
• 1 year of hospitality experience preferred.

Benefits

• Employee discount