Front Desk Manager

$40,919 - $58,367/Yr

Hilton - Addison, IL

Full-time - Mid Level

Addison, IL

Accommodation

About the position

The Front Desk Manager at Swift Hospitality, LLC dba Hilton Garden Inn is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest service and efficient management of staff and resources. This role requires strong leadership skills and a commitment to fostering a positive work environment that encourages team growth. The position involves managing guest transactions, supervising staff performance, and collaborating with management to enhance guest satisfaction and increase sales.

Responsibilities

• Assist in supervising daily operations and staff performance to ensure excellence for guests from registration to departure.
• Oversee guest transactions to ensure accuracy and efficiency.
• Support the recruitment process by participating in interviews and employee orientation.
• Manage shifts effectively, ensuring adequate staffing levels and coverage.
• Provide training and guidance to team members on sales techniques and guest service best practices.
• Maintain administrative records related to sales, inventory, and staff schedules.
• Collaborate with management to develop strategies for increasing sales and enhancing guest satisfaction.
• Address guest service inquiries and resolve issues promptly to maintain excellent service standards.

Requirements

• Previous experience in a supervisory or management role within the hospitality industry is preferred.
• Strong understanding of sales & revenue principles and handling all guest transaction procedures.
• Excellent organizational skills with the ability to manage multiple tasks efficiently.
• Effective communication skills, both verbal and written, to interact with team members, guests, and vendors.
• Experience in recruiting, employee orientation, and training is a plus.
• Ability to work flexible hours, including evenings and weekends as needed required.
• A proactive approach to problem-solving with strong decision-making capabilities.

Nice-to-haves

• Hotel experience
• Sales experience
• Leadership experience

Benefits

• Flexible spending account
• Paid time off
• Employee discount
• Flexible schedule