Front Desk Manager

$33,280 - $33,280/Yr

Happy Feet Planet - Clayton, NC

Part-time - Entry Level

Clayton, NC

About the position

The Front Desk Manager at Happy Feet Planet is responsible for leading and supervising a team to ensure exceptional customer service and efficient park operations. This role involves strategic oversight of staff management, scheduling, and operational standards to enhance the overall guest experience while maintaining a safe and fun environment.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
• Assist in hiring, retention of staff, coaching, and discipline; ensure execution of staff training programs.
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
• Assist with inventory and controlling expenses.
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property inspections.
• Maintain a safe, clean, and secure environment for all guests and staff.
• Continuously improve operational execution through attention to detail and adherence to Happy Feet Planet operating standards and philosophies.
• Other duties as assigned.

Requirements

• Is 18 years of age or older
• Has completed their high school diploma or equivalent education
• Experience in hospitality is a MUST (recreation, fitness, retail, restaurant, hospitality, or a related field)
• 1+ year supervisory or management experience required
• Ability to pass a thorough background check
• CPR/First Aid Certification is preferred
• Demonstrated ability of developing team members in areas of responsibility
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
• Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
• Ability to enthusiastically interact with others
• Adaptability, flexibility, general enthusiasm for the business
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Willing to learn and adapt to changes or challenges
• Ability to establish working relationships with all employees, management, and vendors
• Exercise good judgment in decision-making
• Appreciation of diversity (thought, ethnic, gender, etc.)

Nice-to-haves

• Customer service experience: 1 year (Preferred)

Benefits

• 401(k)
• 401(k) matching
• Flexible schedule