Front Desk Manager

$35,360 - $39,520/Yr

Best Western Hotels & Resorts - Duluth, GA

Full-time - Mid Level

Duluth, GA

Accommodation

About the position

The Front Desk Manager at Best Western Hotels and Resorts is responsible for overseeing all front desk operations, ensuring exceptional guest services, and managing the front desk team. This role requires strong hospitality skills, effective management of reservations, and the ability to handle guest inquiries and complaints professionally.

Responsibilities

• Oversee all front desk operations and ensure exceptional guest services
• Manage reservations, check-ins, and check-outs efficiently
• Train and supervise front desk staff to maintain high standards of service
• Handle guest inquiries, requests, and complaints promptly and professionally
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests
• Conduct night audits and reconcile daily transactions

Requirements

• Previous experience in a hotel or hospitality setting
• Strong customer service skills with a focus on guest relations
• Excellent phone etiquette and communication skills
• Proficiency in hospitality management software systems
• Ability to work flexible hours, including evenings and weekends

Nice-to-haves

• Bilingual proficiency is a plus

Benefits

• Full-time position
• Competitive pay range of $17.00 - $19.00 per hour
• Opportunity to work in a dynamic hospitality environment