Front Desk Medical Receptionist Webster

Low T Center - Webster, TX

Full-time - Entry Level

Webster, TX

Ambulatory Health Care Services

About the position

The Front Desk Medical Receptionist, also known as a Client Account Manager, plays a vital role in the daily operations of SynergenX/Low T Center. This position is responsible for providing exceptional customer service, managing administrative tasks, and ensuring a smooth experience for patients and visitors. The role requires strong interpersonal skills, organization, and a solid understanding of medical terminology and procedures.

Responsibilities

• Greeting patients with warmth and professionalism, answering phone calls, and responding to inquiries promptly.
• Managing the appointment calendar effectively, ensuring that scheduling conflicts are minimized, and appointments are accurately recorded.
• Collecting patient information, insurance details, and verifying eligibility during check-in/check-out procedures.
• Performing various administrative tasks such as filing, data entry, and maintaining patient records in compliance with confidentiality regulations.
• Serving as a liaison between patients, healthcare providers, and other staff members, communicating important messages and scheduling changes.
• Addressing patient concerns or complaints professionally and resolving issues in a timely manner.
• Managing multiple tasks simultaneously in a fast-paced environment and prioritizing urgent matters.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in medical terminology and understanding of healthcare procedures, including HIPAA regulations.
• Ability to remain calm and composed under pressure.
• Customer service-oriented mindset with a focus on patient satisfaction.
• Proficiency in using computer software and electronic medical records systems.
• Flexibility and adaptability to changing priorities and schedules.
• Proof of high school diploma or GED.
• Medical assistant experience preferred (at least 3 months).
• At least 6 months experience with medical front office reception.

Benefits

• Medical, dental, vision, group life and accident insurance available
• Paid time off (PTO)
• Paid training
• Travel expenses covered for training (minus incidentals or deposits)