Front Desk Medical Receptionist

$31,200 - $33,280/Yr

Breakthrough Physical Therapy - Wake Forest, NC

Part-time,Full-time - Entry Level

Wake Forest, NC

Ambulatory Health Care Services

About the position

BreakThrough Physical Therapy, a member of the Confluent Health family, is seeking a dedicated Full Time/Part Time Front Desk Medical Receptionist to join our team at our Wake Forest location. In this role, you will be an integral part of our clinic, contributing to a positive and supportive environment that prioritizes patient care and employee satisfaction. We pride ourselves on fostering a culture where our employees love coming to work and are empowered to help our patients regain their everyday lives. Our team is characterized by a family-like atmosphere, where collaboration and support are paramount. We are committed to providing our staff with the resources and opportunities necessary for professional growth and development. As a Front Desk Medical Receptionist, you will be responsible for a variety of front desk duties that are essential to the smooth operation of our clinic. This includes providing exceptional customer service, managing patient check-ins and check-outs, scheduling appointments, handling referral management, verifying insurance, obtaining authorizations, and collecting payments. You will be the first point of contact for our patients, and your warm and welcoming demeanor will set the tone for their experience at our clinic. Your role will also involve accurately registering patients and creating their accounts within our Electronic Medical Records (EMR) system, ensuring that all patient information is handled with the utmost confidentiality and in compliance with HIPAA regulations. You will perform routine administrative tasks such as preparing patient charts, conducting insurance verifications, and entering data efficiently. Additionally, you will be responsible for completing opening and closing duties, as well as any other tasks assigned by your supervisor. We are looking for someone who is not only organized and detail-oriented but also possesses a genuine passion for helping others and a desire for continuous learning.

Responsibilities

• Provide exceptional customer service to patients and visitors.
• Check patients in and out for appointments according to company policy and procedures.
• Efficiently schedule patient appointments for both new and existing patients.
• Manage referral processes and ensure proper documentation is maintained.
• Verify insurance information and obtain necessary authorizations.
• Collect payments and manage financial transactions accurately.
• Register patients and create accounts within the Electronic Medical Records (EMR) system.
• Perform routine administrative duties including data entry and preparation of patient charts.
• Answer phones and direct calls to the appropriate personnel or departments.
• Complete opening and closing duties as assigned.

Requirements

• High School Diploma or GED required.
• Proficient in MS Office and basic office support skills including telephone etiquette, filing, and data entry.
• Basic math skills for handling payments and financial transactions.
• Excellent verbal and written communication skills.
• Ability to maintain HIPAA compliance and confidentiality of patient information.
• Previous experience in a similar role is desired but not required.

Nice-to-haves

• Experience in a medical office setting.
• Familiarity with Electronic Medical Records (EMR) systems.
• Strong organizational and multitasking abilities.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance