Front Desk Medical Receptionist

$41,600 - $45,760/Yr

Patriot All Pro Physical Therapy Centers - Brockton, MA

Full-time - Entry Level

Onsite - Brockton, MA

Ambulatory Health Care Services

About the position

The Medical Receptionist at Patriot All Pro Physical Therapy Centers serves as the first point of contact for patients, playing a crucial role in fostering positive relationships between patients and the clinic. This full-time position involves scheduling appointments, managing phone communications, verifying insurance information, and ensuring proper patient registration. The receptionist also handles copay collections and acts as a liaison with various healthcare and legal entities.

Responsibilities

• Schedule appointments and check insurance eligibility.
• Train and learn the EMR/Scheduling system.
• Answer office phone calls and route them appropriately.
• Check patients in and ensure all intake forms are completed correctly.
• Inform patients of any financial balances due at the time of service.
• Check insurance eligibility online or via phone during service.
• Collect copays at the time of service.
• Assist patients with insurance referrals and scripts.
• Obtain insurance authorizations and create new patient accounts.
• Scan and fax forms to insurance companies.
• Obtain prior reports from outside facilities.
• Receive and review faxed materials sent to the office.
• Track patients to ensure maximum visits are attained.
• Initiate and retrieve information for W/C, MVA, and PI injury claims.
• Communicate effectively with insurance companies, law offices, patients, and office personnel.

Requirements

• Previous experience working in a Physical Therapy or Chiropractor office is required.
• High school diploma or GED is required.
• Knowledge of office procedures, preferably from a certificate or Associate's degree in business/administrative processes.
• Basic computer skills are important.
• Proficient writing skills are a must.
• Excellent phone skills are required.
• Must be friendly, warm, and caring.
• Ability to prioritize and multi-task effectively.
• Proficient in English, with fluency in Portuguese and Cape Verdean Creole, and a strong understanding of Spanish preferred.
• Strong organizational skills are required.
• Ability to work well with diverse personalities.

Nice-to-haves

• Experience in a physical therapy office is preferred.

Benefits

• Disability insurance
• Life insurance
• Paid time off
• Parental leave